Dear Client,
Thank you for sharing your feedback with us.
However, we sincerely apologize for the inconvenience caused by the issue with the air conditioning in the back of the van.
We understand how uncomfortable and frustrating it must have been, especially given the hot weather conditions. We apologize for the delay in resolving the problem and the inconvenience it caused, including the impact on your wife's well-being.
We appreciate your feedback regarding the driver's lack of knowledge in operating the vehicle's air conditioning system. We take these matters seriously and will address it with our team to ensure that such situations are avoided in the future. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we apologize for falling short of your expectations on this occasion.
Once again, we apologize for the inconvenience you experienced during the trip, but we're pleased to hear that the tour of the battlefields was outstanding. We value your feedback and will take the necessary steps to prevent similar issues from occurring in the future. If there's anything else you would like to discuss or any further details you'd like to share, please don't hesitate to reach out to us.
Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.
Best regards
Team Brussels City Tours