Dear Philip,
Thank you for sharing your feedback with us.
We want to begin by expressing our deepest apologies for the disappointing experience you had during your tour. We understand your concerns regarding the wildlife sightings and the sea conditions.
As much as we strive to provide incredible wildlife encounters, we must emphasize that we have no control over the behavior of wild animals or the abundance of marine life in the sea. Wildlife encounters are unpredictable, and despite our best efforts, there are times when sightings may be limited.
Regarding the sea conditions, we prioritize the safety and well-being of our guests above all else. We fully respect and adhere to the guidance provided by local authorities regarding safety at sea. However, weather and sea conditions can change rapidly, and this can impact the clarity of the water and the overall snorkeling experience. Please be assured that the safety of our guests is of paramount importance, and our decision-making is always geared towards ensuring a secure and enjoyable outing.
We regret to hear that the tour group felt overcrowded during your trip. We continuously monitor and manage group sizes to provide a comfortable and enjoyable experience for all participants. We will take your feedback into account to further improve our arrangements and ensure that each site is not overcrowded, allowing for a more relaxed and enjoyable experience.
Once again, we apologize for the disappointment you experienced. We value your feedback as it helps us identify areas for improvement. We are committed to continuously refining our services to deliver exceptional experiences to our guests.
If you are open to giving us another opportunity in the future, we would love to welcome you back on one of our tours and provide an unforgettable experience that meets and exceeds your expectations.
Best regards,