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Lyxtur till Chichen Itza och 2 Cenote - från Cancún och Riviera Maya

Cancún, Mexico

Luxury Tour to Chichen Itza and 2 Cenote From Cancun and Riviera Maya

12 timmar
Upphämtning erbjuds
Mobilbiljett
Erbjuds på: Engelska

Utforska våra marknadsförda upplevelser

Cancún, Riviera Maya och Yucatán

Chichen Itza Tour nya världens underverk

från 59,99 US$

Cancún, Riviera Maya och Yucatán

Tulum Coba Cenote och Playa del Carmen 4 platser drycker ingår

från 78,00 US$

Cancún, Riviera Maya och Yucatán

Tulum, Coba, Playa Del Carmen och Cenote Tour med biljetter

302

från 51,99 US$

Viator får högre provision på upplevelser som visas här

Översikt

Besök ett av världens nya sju underverk med en guide på denna bekväma turné, med hotelltransfer. Utforska två mycket olika cenoter: Cenote Hubiku, upplyst av en ljusstråle genom taket, och Ik Kil, dekorerad med djungelrankor. Ditt paket inkluderar frukost, en drink på bussen, en lunchbuffé, en hållplats i Valladolid och entréavgifter: Chichen Itzas bevarandeskatt står på din egen bekostnad.

Besök Chichen Itzas världsarvslista
Upptäck två mycket olika cenoter: en öppen, en nästan helt stängd
Håll dig fylld med en lätt frukost, en lunchbuffé och en drink på bussen
Transfer tur och retur gör livet enkelt, med hämtning direkt från många hotell

Det här ingår

Hotellhämtning och avlämning från Cancun och Riviera Maya
Lätt frukost (smörgås, juice, frukt och kex)
Tillgång till den arkeologiska platsen (med flaska vatten)
Maträtt att välja på på en restaurang
Tillgång till Cenotes Hubiku & Ik Kill
En dryck ombord på bussen (öl, vattenflaska eller läsk)

Drycker i restaurangen under måltiden
Bevarandeskatt för ruiner: 15 USD per vuxen och 10 USD per barn

Meeting and Pickup

Upphämtningsplatser

Välj en upphämtningsplats

Starttid

06:00

Upphämtningsinformation

Mötesplatser för resenärer som befinner sig på hotell i centrum och på Airbnbs eller någon annan plats som vi inte kan nå: Cancun Meeting Point: framför lobbyn på Oasis Smart på Tulum Avenue Playa Del Carmen: Coco Bongo på Playa Del Carmen Tulum: Det finns ingen hämtning på något hotell eller Airbnb, mötesplatsen kommer att vara vid Super Aki-marknadens huvudport över i federal avenue Upphämtningstiden är inställd på din plats och stjärnan klockan 06:00, de resenärer som inte anger upphämtningsplats måste kontakta oss så snart som möjligt, annars kommer vi inte att kunna tillhandahålla service. Turen kan pågå i mer än 12 timmar på grund av trafik och hämtningslogistik, eftersom det är en delad rundtur med cirka 60 personer och beroende på var du befinner dig kan tiden förlängas. Skatterna för bevarande av ruiner kommer att krävas ombord.

Det här kan du vänta dig

Cenote Ik kil

1 timme 30 minuter • Inträdesbiljett ingår

Chichen Itza

2 timmar • Utan inträdesbiljett

Cenote Hubiku

1 timme • Inträdesbiljett ingår

Valladolid

30 minuter • Utan inträdesbiljett

Ytterligare information

En bekräftelse skickas vid bokningstillfället
Inte anpassat för rullstol
Rekommenderas ej för resenärer med ryggproblem
Rekommenderas ej för gravida resenärer
Inga hjärtproblem eller övriga allvarliga medicinska tillstånd

De flesta resenärer kan delta
Turen kan ta mer än 12 timmar (vi rekommenderar att du tar med lite snacks)
Använd biologiskt nedbrytbart solskydd, solglasögon och insektsmedel.
Bär bekväma kläder och skor, ta med baddräkt, handdukar och extra kläder för en omväxling
Den här rundturen/aktiviteten har ett maximiantal på 60 resenärer

Avbokningsregler

Du kan avboka upp till 24 timmar innan upplevelsen för en fullständig återbetalning.

Du måste avboka minst 24 timmar innan upplevelsens starttid för att få en fullständig återbetalning.
Det betalade beloppet återbetalas inte om du avbokar mindre än 24 timmar innan upplevelsens starttid.
Ändringar som görs senare än 24 timmar före upplevelsens starttid godtas inte.

Avbokningstiderna baseras på lokal tid där upplevelsen är.
Den här upplevelsen kräver bra väder. Om den är avbokad på grund av dåligt väder erbjuds du ett annat datum eller en fullständig återbetalning.

Resenärsbilder

Läs mer

Recensioner

3,5

34 omdömen

Totalt antal omdömen och totalbetyg baserat på Viators och Tripadvisors omdömen

Omdömen från Viators resenärer.

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härlig dag

Wei_T, okt. 2023

Det var verkligen en underbar föreställning, en fantastisk reseguide och chaufför. Jag njöt verkligen. Tack

Svar från värd, mars 2024

Thank you for sharing your experience on our Luxury Tour to Chichen Itza and 2 Cenotes from Cancun and Riviera Maya! We're delighted to hear that you had a lovely day and enjoyed the wonderful performance, tour guide, and driver. Your kind words mean a lot to us, and we're grateful for your feedback. If you have any further comments or need assistance in the future, please feel free to reach out to us directly. We hope to welcome you back for another memorable experience soon! - David Lyke

Vi njöt av det övergripande...

Stephanie_G, okt. 2022

Vi njöt av den övergripande upplevelsen men det fanns några saker som gjorde saker obekväma. 1 . Vår resa var 30 minuter försenad. 2 . Eftersom vår resa var sen var vi tvungna att sitta längst bak i bussen vilket inte skulle vara dåligt men sätena krossade. Mycket närmare än resten. Det är det enda området där vi var tvungna att dela med någon annan. Damen framför oss vägrade att sätta upp sitt säte vilket gjorde det omöjligt att sätta ner matprovet eller flytta in och ut i sätena. och vi var tvungna att flytta varje gång någon var tvungen att gå på toaletten. Ingen ska behöva sitta på den raden. Vissa vägbeskrivningar var lite förvirrande när du går ut till en plats. Du ser mycket men väldigt bråttom.

Svar från värd, nov. 2022

Hello Miss Stephanie We apologize for the transport delay, it was due to a delay in other pickups, we will take action on the matter to improve the transport units and we will better train our staff so that there is more effective communication. We hope that you will return soon to provide you with a 10 service

Sämsta guiden

Renin_A, juni 2022

Platserna vi har varit på var fantastiska men organisationen av detta företag var fruktansvärd. Lyxord måste tas bort från denna turné, du kan inte kalla det lyx med bokstavligen fattigdom. Jag hämtades i tid av en chaufför som inte hade någon engelska för att ta mig till turnén. När vi släpptes av till Tour-bussen fick vi bokstavligen vänta i en timme på att alla skulle komma eftersom det är över 40 personer som ansluter sig till detta. Turnén började med endast spanska guiderna i bussen förklarade allt på spanska så tänk dig att varje stopp vi hade var helt omedvetna om instruktionerna. Det var 6 andra engelsktalande som vi alla var tvungna att fråga varandra vad vi tycker att vi behöver göra och när vi behöver komma tillbaka. Det var hemsk organisation vi hade ingen ordentlig guide eftersom vi pratade engelska. Det värsta var återigen organisationen. Jag kom tillbaka till mitt hotell klockan 10:40 när jag stannade i Cancun och vi körde till Tulum till Maya del Carmen för att släppa av andra passagerare. Det var definitivt inte lyx jag hade den sämsta maten någonsin så frukosten är skinksmörgås med en bit liten sallad och ett äpple. Jag kunde inte äta smörgåsen alls då den så kallade "buffén" snälla sedan när bara 3 alternativ har kallats en buffé? Matsmaken var hemsk inget att göra mexikansk mat. Jag litade på Viator som ett pålitligt onlinebokningssystem men har blivit så sviken att jag aldrig kommer att rekommendera eller använda den här sidan igen. När du gör reklam för dessa grejer, var pålitlig och håll dig till vad som är motgångar min tid var bortkastad. Jag var hungrig trött och missnöjd med denna turné. Det här företaget måste ses över. Det är inte rättvist att vi betalade ett pris för att njuta av upplevelsen men det fanns ingen guide bara mycket lång taxiservice. Det är inte rättvist att vi reser långa sträckor för att se världens underverk och du har ingen vägledning. Jag kommer inte att boka med Viator för några framtida planer eftersom detta har gjort mig fullständigt besviken.

Svar från värd, juni 2022

Hello dear Renin, We are sorry that you had a bad experience during the tour due to the lack of communication from the guides, we will take action regarding this situation. On the other hand, food is a dish to choose from in a restaurant, and as you can imagine, people's tastes are different, just as you didn't like it, other people loved it. Regarding the duration of the tour, since you lived it, the road is long, so it takes more time and we give you a fair amount of time for each place you visit and we do not rush you to move as in others where you visit only 2 places, in addition to it is a shared tour, if we went through a client in a bus the time you mention would be even more, since 50 people fit per bus. To avoid these inconveniences and so that you can enjoy a better experience, we invite you to book a private tour with us or another company so that you can enjoy it your way. Have a great day!

ROLIG UTDAG

Andrea_D, maj 2022

Jag skulle definitivt rekommendera detta om du vill se det mesta på en dag. Du måste komma ihåg att du kommer att vara borta hela dagen 07.00 - 22.00 och maten var inte bra men den gör jobbet. Besättningen var supercool och mycket professionell. Sammantaget gillade jag det och allt du får se men maten är en stor con! och jag förstår det, det är det "gratis" men jag hade hellre haft fler matalternativ.

Svar från värd, juli 2022

Hello Miss Andrea, Thank you very much for your comment, we are glad to know that you enjoyed the tour, in the matter of food it depends on each palate, or it may have been just for a day like that, normally the food is always good since we want you to recharge energy to be able to keep enjoying this tour

Värd varenda krona!

exer_f, maj 2022

Christian var bäst, mycket informativ och professionell. Vi hade en mycket positiv och spännande upplevelse.

Svar från värd, juli 2022

Hello dear exer, Thank you very much for your comment and rating, we will send your comments to our guide, hopefully you will come back soon!

Fantastisk turné! Skulle rekommendera starkt.

Jennifer_P, apr. 2022

Det var en lång dag men helt värt det. Cenoten var vackra. Den öppna var vår favorit jämfört med den stängda/grottan. Lunchen var god mat. Att ha paraplyer på Chichen Itza var en stor förmån som jag inte såg andra turer att ge sina kunder. Det var varmt! 95 grader exklusive luftfuktighet. Guiderna var kunniga och den historiska informationen de gav både på bussen och på platsen var fantastisk. Tillräckligt med tid att undra runt och ta bilder på egen hand. Önskar att det fanns mer tid vid den första cenoten (öppen). En timme verkade fort eftersom vi var tvungna att byta om till våra baddräkter och sedan tillbaka till torra kläder för att åka till Chinchen Itza tvåa. Vi gjorde cenoten utomhus först och sedan Chichen Itza och sedan den andra cenoten med lunch så lunchen var lite sen (kl. 15.00) men vi tog med snacks som hjälpte oss att ta oss igenom. Crepes vi hade på torget var fantastiska. Vi hade bara cirka 30 minuter att gå runt. önskade att det hade varit längre. fick inte gå in i några affärer. Bussen var bekväm. Detta var ett stort värde totalt sett för priset för denna turné och vad som följde med det! !

Svar från värd, juli 2022

Hello dear Jennifer, This tour is very complete, and it lasts the whole day, which can be a bit heavy, but it is completely worth it, we are glad to know that you tell your experience, we will take into account your comments to be able to improve in the times and thus make you enjoy the places to visit more

Great Tour with Wonderful English Tour Guide

Vicki_V, jan. 2023

I thoroughly enjoyed this tour. We were picked up from hotel only about 5-10 minutes past the scheduled time. I had someone text me the night before informing us of when they would be picking us up from our hotel. We were picked up in a small van which had some other groups inside. From there they took us to a meeting spot where a lot of other small vans were dropping people off at. At the meeting spot they checked us in and got us onto a big tour bus. Once on the road they gave us a small paper bag with an apple, sandwich, and some cookies. The ride to Chichen Itza took about 3 hours. We first got off at the Cenote Il Kil and were given an hour to swim before having to board back on the bus. After Il Kil, we made our way to Chichen Itza close by. They had different tour guides based on the languages we spoke, and we enjoyed our English tour guide- he was very friendly and had a great sense of humor. It was very hot when we went, and there's barely any shade so I recommend bringing an umbrella and water. After giving us a tour for about 30 minutes, they gave us free time to explore the grounds. After Chichen Itza we went to our buffet lunch which happened to be at Cenote Suytun. Drinks are not apart of the buffet, but available to be purchased. The food served was decent. Cenote Suytun is completely underground and a lot more busy. There's a long line to take a photo at the famous photo spot. Personally, I enjoyed the Cenote Il Kil more. After getting back on the bus we made our way back. The day started around 6:30AM for me and we got back to our hotel around 7pm. I enjoyed the tour overall and would do another tour with this company.

Your experience might vary…

James_N, sep. 2022

I was very excited about joining this tour. We had some difficulties originally communicating with this operator. Our tour was on a Wednesday, but because we were out all day on a different tour on Tuesday, I tried to get insight on the pick up time on Tuesday. Out tickets said 7am, so that’s what I went with. When they arrived at 6:05am, we were caught off guard, so they offer to reschedule until the next day at no cost. That part was good. We woke up super early (5am) because we didn’t want to be late, and got on the van and paid our $30 preservation tax up front. The operators aren’t really good at arranging pick ups, because they went north from our hotel to get a small family, and then came back south again passing our hotel to pick up others. We could have been picked up at 7am the previous day like we expected without any issues, but they don’t seem to understand that they would drive south again to pass our hotel. Here is where the problems began. My girlfriend got really sick during the 2 plus hours of pick up time. We had to leave the tour and exit out. We had to pay a taxi to return to the hotel. All those things are understandable. We had to leave the tour, we had to find a way to get back to the hotel. We were lucky we were only 25 minutes from our hotel even though we were already in the van for 2 plus hours. So after we visit the doctor and return to the hotel, we remembered we didn’t get our preservation tax back. It’s a small amount, $30 for the two of us, but the reason they gave us for not returning it was lame. They told us they wouldn’t refund it because we had already rescheduled once. What does a tax for preservation have anything to do with our rescheduling? That tax should either go to the site to actually preserve it or to the agency that manages the site. Since we didn’t go to the site, we shouldn’t need to pay for its preservation. We originally asked if we were to book again, if they would just consider the fee paid since we “technically” already paid them. After they said we would need to pay again, we were done with this tour company. I think any tour company would have considered that “preservation tax” paid since we did pay it and didn’t go on the site. After 30 minutes of back and forth, they finally agreed to the $30 being a credit, but to be honest, we didn’t like the interaction with this company and won’t be recommending or using them again. It’s really too bad because we liked the itinerary of this tour. Suytun was really on our bucket list. Most of the tours to chichen itza doesn’t include Suytun, offering only Ik Kil only. I just wish I could have left a great review of this tour but instead I have to leave a bad one.

Svar från värd, nov. 2022

Hello Mr. James, We are sorry that an inconvenience occurred with your girlfriend, and that this caused your inconvenience due to the payment you made, that is not included, but it is not access, it is a separate charge, so it could not be refunded, a big apology for making you you'll have a hard time while we honor the payment you've already made. We hope you give us another opportunity to do the tour and now describe your experience about the places you visited in your next review.

Best crew Gil and Dorian

Joe_B, sep. 2022

First all trip was such great experience, both guys Gil, Dorian made trip wonderful and great help us get through our adventures with Whale Shake, I would recommend these two than other ones. 🦈

Svar från värd, nov. 2022

Hello dear Joe, Thank you very much for your comments, we will inform to our crew about their great job. We hope that you do another activities with us

Luxury?? I dont think so

Molly_L, aug. 2022

I wouldn’t say this is Luxury, in fact far from it!! Where do I begin?…. To start they were an hour & 1/2 late picking us up and getting their act together… they didn't know who went on what bus, who was on what tour… JOKE…. 2nd I have never been more rushed on a tour in my life. Every stop we were threatened that if we were not on the bus by (X) time they would leave us and have to find our own ride to next location & how important it was we were on time, coming from the people that were a 1 1/2 late picking us up… LOL…. There were 4 stops total and we literally…. Literally had to run to the activity have maybe 15 minutes to enjoy the activity and run back… no time whatsoever to enjoy…. Lastly guide named “BALAM”… thee rudest person ive ever met on any Viator tour ive been on… this guy stated he was an English professor, HEY BALAM I wouldnt quit your day job hunty, because im not one of your students you can talk down to!! Im a grown a** women not your student!!! … the word LUXERY needs to be eliminated from this tour headliner!!!!

Svar från värd, nov. 2022

Hello Miss Molly, We offer you a great apology on behalf of our staff due to the behavior of our guide, in the same way we will improve the performance of our other guides to provide the best service. On your next visit we will offer you a discount in compensation. Best regards

Bad Tour Guide

Dharm_P, aug. 2022

The tour guide was awful. He spent most of the time speaking in Spanish with a few English words mixed in. The scheduled activities were switched around and combining that with the little English it was very confusing. At the second cenotes the guide disappeared entirely and we were left with the driver and another guide who spoke no English at all. We had to speak go a tour guide from another bus to get information. The tour guide at chichén itza was amazing and very insightful. The small group of English speakers were very grateful to finay be able to understand what was going on. The sites were beautiful and amazing to visit but the tour guide ruined the experience. Every other tour we had been on has a veery gold Spanish and English section of explanations and made everyone feel comfortable.

Svar från värd, nov. 2022

Hello dear Dharm_P, An apology for your experience due the communication in English, we will take action on the matter and better train our guides to provide the best information. We will wait for you again with a discount on your next tour with us.

Not worth the money.

Fatimah_K, aug. 2022

Without writing too much, I’d simply like to say that this tour is not it. It was wrongly advertised as a luxury tour with the availability of an English tour guide. If you do not speak Spanish, you will find it hard to follow what is going on (e.g., where are we stopping, how long do we have at this place, when will we be dropped off home, what is happening or what do we need when we get off the bus, etc.). As a lover of different cultures, the speaking of Spanish in a country where this is the native language was not the issue. The issue was that i paid for the opportunity to learn about the culture but was barely able to understand half of what was being said. In addition, the food was not it. Breakfast was a bagged bologna sandwich and lunch was a cafeteria style serve and go. I made the mistake of using the bathroom to wash my hands and half the food choices were gone as people who were in line earlier kept getting up to go for seconds. As if this wasn’t enough, the time frame of this tour is not worth it. Chichen Itza is a sight to see and if you can, Go! But we had to be at the hotel entrance at 6 am for pick up and 4 hours later, we finally arrived at the first cenote. We didn’t make it back to the hotel until 10:30 pm. This hotel was only our pickup location. We had to walk to our air bnb late at night because the bus would not drop off us there. I’ll refrain from going on, as the country was amazing to visit and Cancun was so much fun. Just .. if you can avoid this tour. Please do so.

Svar från värd, nov. 2022

Hello Miss Fatima, We are very sorry that your experience on this tour was not as you would have liked, this tour is long due to the distance from Chichen Itza to the Cancun or Playa del Carmen area, and being a shared group, this can be more tiring due to timing of the group. We will train our staff to improve communication and have more fluid conversations. We will be waiting for you with a discount and we invite you to try our private option where you will make your itinerary and decide how long to spend in each destination. Best regards

Please learn from our mistake, do not book this. Not as advertised.

Allyson_P, aug. 2022

I have never actually written or felt compelled to write a review on anything before. However, this experience was negative enough that I feel compelled to ensure that no one else is misled by this tour listing. It’s hard to know where to start on how this went wrong but I will start by pointing out what is described as part of this “luxury” listing versus what you experience in real life. To begin, the tour is described as an (approximate) 12 hour tour. When I think approximate I tend to think plus or minus 2-3 hours to account for unexpected delays or happenings. No. This is a 16 to 17-hour day (most of which is spent on a jam packed, insufficiently cooled bus) without delays. We were one of the last pick ups in Cancun which means that most others on the bus had an even earlier meeting time ranging from 5:30-6. Our meeting time was 6:30AM. We were dropped back off at our meeting spot at 10:45 PM. Again, this is with zero delays, this is just how long the tour takes. It also indicates that the tour is in English or Spanish. We signed up for the tour in English. However, our tour was almost entirely in Spanish. We had absolutely no idea where we were going or when we were going there all day, as they spoke fairly exclusively in Spanish without attempts to translate while on the bus. We’re fairly easygoing and didn’t totally mind not knowing where were going or what was going on at all times but it did become somewhat of a problem figuring out meeting times and locations for getting back to the bus at each stop. They also indicated that the chichen itza tour would be guided by an English-speaking guide. Our guide spoke English for the first 20 minutes or so and then gave up and switched to Spanish for the remaining hour of the presentation so we just googled the history of chichen itza on our own. Next, tour indicates that you can “explore” two cenotes. In reality, you are given exactly one hour at each location. By the time everyone gets off the bus and walks to the cenote, you have about 30 minutes to enjoy before having to head back to load yourselves back on the bus in a timely fashion. The tour also indicates that it offers “breakfast, a drink on the bus” and “a buffet lunch.” Breakfast was an inedible bread with a single slice of expired Bologna and a Kraft single on it with a small apple and child-size box of apple juice. A wonderfully stomach churning start to the journey at 7:30AM. When they say “a drink on the bus” they quite literally mean one single drink (personally I chose the not even full size water bottle) for the entire 16+ hour day. If you do decide to embark on this hellish journey to see sites which - in hindsight - we could have seen fairly easily by rental car or van, bring water. The lunch buffet was likewise fairly inedible and served at what can only be described as an outdoor high school cafeteria where sanitation standards are nil and unlike a high school cafeteria, staff are certainly not required to wear hair nets as out of the five of us in the group, two of us had a number of strands of hair in our food. I personally fed most of my meal to the starving stray dogs who kept coming up to our table but given that we did not arrive to lunch until 4PM after having had no time to eat at any of the other stops and having a small apple at 7:30AM, the others in our group were starving. Unfortunately, In summary, I have no idea where our $118 was spent, as entry into each location was anywhere from $10-20 and every person was also required to pay the additional $15 “ruins” tax upon arrival to the bus. I really could go on about how horrible this experience was but I feel like the point has been made. Please do not book this. It’s simply not as advertised and there are so many better ways to see these sites for the same price.

Svar från värd, aug. 2022

Hello Miss Allyson, We are sorry that you had a bad experience due to the duration of the tour, currently in Cancun repairs are being carried out on the federal highway that is the main connection between Cancun and Playa del Carmen, the road that is taken to go to Chichen Itza. Therefore, being the first days of the work, it is when it causes more traffic, and therefore delay, in the same way at each stop there is tolerance time so as not to leave customers, for this reason the movement of the group does not depend only of us, but of the people in your group. Regarding the guides who did not speak English, it was a mistake since we really always try to give attention to English-speaking clients, however, if there are more people in the group in Spanish and they ask the guide in English, the guide responds out of courtesy, however, we will take actions to improve this and provide more personalized attention. Regarding what you say about renting a car, we invite you to organize a private tour with us so you can see the difference since you decide the places and time you spend in the points of interest you visit. The experience depends on each person, and just as it seemed like a disaster to you, others liked this experience. Our most sincere apologies from the staff, we hope you enjoy your next tours.

No where near Luxury

Bathche_F, aug. 2022

I don’t usually write reviews but that’s how moved I am about this “luxury” tour. First and foremost, this is not an attack on the crew or criticism of the company; this is just an informative review of my personal experience for anyone who is looking to book with this company. THIS TOUR IS NOT FOR NON SPANISH SPEAKERS. If you do not speak Spanish, you should look to book with someone else. I completely understand being in a Spanish speaking country and therefore I should know some of the language but when I booked this tour, there was an option for English speakers. The tour guides didn’t really translate/speak English too often. Hector was very sweet but he gave up on translating to English early on. Starting from the beginning: we arrived to our location at 6:30 and the bus arrived around 6:45. There were two stops in between. I think we should also explore the definition of luxury and how it is subjective. The seats were very close together to the point where if the person in the seat in front of you leaned back you could not move. Your knees were stuck in the back of their seat and you’d end up with a persons head n your lap. Unfortunately for me, the person in front of me had a head full of dandruff. It made the ride uncomfortable to say the least. We received “lunch” around 9:30 a.m.; it consisted of a bologna and cheese sandwich, an apple, and apple juice. I personally cannot deal with the scent of bologna and my friends are vegetarian so to have an option would have been nice. I didn’t eat mine and the crew members seemed offended. I believe that the lunch bag, including the sandwich was saved for later for someone else to eat. The tour guides were silent for the first three hours of the drive, we had no idea of the itinerary of arrival time. After about 3.5 hours we received a very informational (hour long) history lesson on the Mayan and Aztec culture… all in Spanish with a translation every few paragraphs. We were advised of three stops, (1) the first cenote, (2) Chichen Itza, and (3) lunch which occurred at the same location as the last cenote. We arrived at the first cenote and it was beautiful. There wasn’t clear English instructions including what time to be back to the bus. I think if I wasn’t so hungry I could have enjoyed it more. Due to the fact that the lunch provided was not enjoyable, we spent $11 for two bags of chips. I think we arrived back on time but we ended up waiting about twenty minutes for the other individuals to board the bus again. Sadly this wasn’t the last time. Once leaving the first cenote we then went to the headliner: Chichen Itza. This was the first time we were told the requirements (only in Spanish) for Chichen Itza. What I understood was no bag, no electronic device, no food, and a mask requirement. They (the tour company) were charging one USD dollar per mask. The mask was required for 45 seconds. Also small bags and electronics were allowed. There were two tour guides dedicated to Spanish speakers and one for English speakers. The tour itself was beautiful and very informative. Hector was speaking English until our tour group was joined by Spanish only speakers who were separated from their group. Hector reverted back to Spanish. It was unfortunate. We took pictures and headed back to the bus before the 2:45 deadline. I still very much enjoyed this part of the tour; definitely my favorite part. We again made it back to the bus on time but had to wait approximately 20 minutes for everyone to come to the bus. Upon arrival to the bus we were provided an option of water, soda, or beer. The confirmation email advised that there would be be a drink included in the tour, I wrongfully assumed it would be with our lunch options that was provided at a later time. Not only were we late to depart, we also had additional guest on board. 2 individuals, that we assumed missed their bus — because of course no one thought to provide an explanation, had now joined our very packed bus. They stood directly by my head for the full hour drive to lunch. The air on the bus was minimal to the point that it wasn’t effective. Having them stand over me with a front passenger leaning in my lap made for an uncomfortable experience. Honestly I don’t think I would have mind if there were some sort of explanation or if the rest of the day were better. The lunch. Lunch was buffet style; the food was covered by glass and served by the restaurant staff. The options were spaghetti, soup and crackers, broccoli and carrots, white rice, black beans, and pork. Salad and flan were also included. However, the drinks for lunch were not included; they were sold separately. For two bottles of water, a Coke, and a Sprite, we paid $12… I was not a fan of the food but what made maters worse, we also found hair in two different servings of the salad. I was ready to get home and eat real food. At 4:45, after lunch we were attempting to sit on the bus but we were told to come back in thirty minutes. I’m not sure why we couldn’t sit on the bus but we were told no. We stood outside and obliged. At this time, there were a few passengers waiting for the bus; one of the crew members escorted a group of them to the pickup location and did not offer us the same courtesy. I assumed it was because we did not speak the same language and he couldn’t effectively communicate with us but after pondering I believe he was just as annoyed with us as we were with this tour. Eventually we were permitted to get on the bus. Again we waited about fifteen minutes for passengers to load. The saving grace was that our visitors found their crew and did not need o stand over us. Once everyone was on board we were informed of ANOTHER stop. It was unclear if this was our last stop but at this point we had been on the tour for 12 hours. We then stopped for thirty minutes at a park which was wonderful. We left the park closer to the time we were told. This part of the trip was enjoyable similar to the Chichen Itza tour. On the ride home, the crew went down the row requesting tips. We headed back home and the drop off locations were announced only in Spanish. We got off of the bus at 10:00 p.m. and immediately went to locate food. I appreciate the effort the crew members put into making sure the tour was filled with activities, I personally would have enjoyed this tour if it were a bit more organized. My experience was only my experience but if you are not a Spanish speaker and/or would prefer luxury I would not book with this company.

Svar från värd, nov. 2022

Hello Bathche_F We are sorry that you had a bad personal experience, Chichen Itza is far from the Cancun and Playa del Carmen area it can be tiring and we understand it. We will improve our logistics and staff training in order to provide a better service in the English language. We will also take vegetarian options into account so that in the future if you visit us again we can meet your expectations. Thank you for your comment and we hope you come back soon to offer you a discount on your next tour or activity with us. Best regards

Awesome sites, but here’s some tips

Theresa_C, juli 2022

We saw so much in one day, but it’s a very long day. Be prepared to be gone ALL day 7a-1030p. I handled it fine, but my partner was crabby which sucked some of the life out of the highlights of the trip. Make sure you go with someone who can handle it. I still enjoyed the sites because they were beautiful, but here are some tips that would have helped us: sit in the front of the bus because the back is super hot (limited ac). Bring breakfast bc what they give is gross. The lunch they coordinate is fantastic though. Bring water shoes and a towel. Bring pesos for shopping at Chitchen. Guides were nice, they have a hard job so tip them. Our bus driver should be given a metal, he drove all day in Mexico— that ain’t easy. Overall very happy with the tour. Great price too.

Svar från värd, okt. 2022

If it is a long tour due to the distance of the place, we appreciate that you understand that since we strive to take you to the places of interest and make you enjoy it. In advance an apology for the breakfast, we will try to improve it so that you can enjoy the whole trip. In the same way we are glad to know that you enjoy it and that you have a good experience.

Awesome tour!

Carmen_A, maj 2022

We had a great time on the tour. Christian was fun and informative. We were picked up right on time by our driver and the ride to the first cenote seemed pretty fast. The day goes surprisingly quick. Everyone that we came across all day from the cenotes, chichen itza, and buffets everyone was super friendly and welcoming. I mainly picked this tour because of the 2 cenotes and they did not disappoint. I would definitely do this tour again!

Svar från värd, juli 2022

Hello Miss Carmen, We appreciate your comments, we always try to provide the best service and we are pleased to read this type of comments, we will be waiting for you to give you another incredible day with us.

It was a bit long for the...

Christina_B, nov. 2021

It was a bit long for the time we got to actually spend at the ruins, but our tour guide was very knowledgeable and informative.

Svar från värd, dec. 2021

Thanks for your comment, this tour is a long day, but it is worth it, this tour has thought of all the times so that you enjoy this time to the fullest, and we will work to improve and have even more time

Great tour!

Karla_P, maj 2021

Great tour! All the guides were very friendly and we felt comfortable and safe throughout the tour. The tour took us to chichen itza, cenote suy tun and ik kil. It was great to see chichen itza and 2 very different and beautiful cenotes all in one day. We had enough time to learn about the culture, take pics, and swim in the cenotes. It was really fun! Book this tour if you want to have a good time.

Svar från värd, juni 2021

Thanks Ms. Karla, We are glad to know that you had a great time, we hope you have taken several postcards of this wonderful place! It will be a pleasure to serve you again in the future.