Dear Dianne_S,
Thank you for sharing your insights about your recent tour experience with us. We value your feedback and would like to address some of the concerns you raised.
We understand that the day of your cruise was hectic, and we appreciate your patience in navigating a tight schedule. To enhance the mosque visit, we opted for private guides, limiting the group size to around 20 persons. This decision aimed to provide a more intimate and immersive experience for our guests, as an alternative to the larger groups led by the mosque's official guide.
We take note of your advice regarding Rick's Cafe and will communicate this proactively to future cruise passengers, advising them to make reservations in advance for a smoother experience.
Our investigation into the perceived rush revealed that our experienced guides were actively managing the itinerary to ensure you could explore two cities within the limited 10-hour tour window, considering your cruise departure. We appreciate your understanding in this matter.
Regarding the restaurant, we aim to cater to diverse preferences within the group. Your observation about the international and Moroccan food offerings aligns with our efforts to provide a variety of options. We strive to accommodate different tastes, as indicated by the preferences shared by fellow group members.
Your feedback is invaluable, and we take it seriously as we continually strive to enhance our services. We apologize for any inconveniences faced and hope that despite the challenges, you were able to enjoy the unique experiences our tour offered.
We look forward to the possibility of welcoming you again and providing an improved and more seamless experience.
Best regards,