Thanks Courtney for your feedback, the driver had called to inform you of his delay as there were works on the road and he had to take another road to reach your hotel, about the baby you didn’t told us that you had a baby with you and you didn’t even add him when you did your booking and as per traffic laws (international) we must use a car seat for him, likely the driver were able to borrow a car seat from one of his colleagues because otherwise the tour can’t be done with a baby in the car without a car seat.
For the rest of your feedback, obviously you didn’t read what does this tour includes and what it doesn’t, Our drivers are not guides and by laws they are not allowed to guide tours, we specifically mentioned that in the tour description and we wrote as well that if the travelers want to have an official tour guide in Siena or San Gimignano, it had an extra cost of 200 euro, so everything is clear but it looks like you didn’t read it or you didn't pay attention, And it’s enough to do a quick research to see that other similar tours cost much more.