Hello Eduardo_d,
Thank you for sharing your concerns about your Duomo Express Guided Tour with us. We apologize for any confusion or inconvenience caused by the weather conditions on the day of your scheduled tour.
At City Wonders, we understand that weather conditions can sometimes be unpredictable. However, unless there is a safety threat or an official closure of the site, our tours generally proceed as scheduled, rain or shine. We strive to ensure that our customers have the opportunity to experience the tour they booked.
We have carefully reviewed your case, including the picture you provided of the hail on the street. While we appreciate your concern, it is important to note that the weather conditions in one area of the city may not necessarily reflect the conditions at the tour meeting point or the tour route itself.
Nevertheless, we apologize if there was any miscommunication regarding the status of the tour. We encourage you to reach out to our customer support team with further details and any specific concerns you may have. We will be happy to address them and find a suitable solution for you.
Thank you for choosing City Wonders, and we apologize again for any inconvenience caused. We appreciate your understanding, and we look forward to assisting you further.
Best regards,
Edgar J.
Communications Manager
City Wonders