Dear client,
You came late at the meeting point as the closing time of cathedral is 4:00 your reservation was at 3:00 but you came at 3:35. We have mentioned you have to come 10 mins before the reserved time. And our representative guided you at the spot where to go, there are two lines one is general which is actually long and takes time and the other one is shorter which is for priority entrance, you wrongly went to to general one and got stuck there.