Good morning from Caf Tour,
We have contacted the restaurant and they told us that there was a delay due to the big influx since it was Valentine's Day.The restaurant had your name on the list, because we advised them the day before. The problem was with other clients of another agency.The restaurant has an app in which they register all the arrivals, orders and departures of clients.The app says that you arrived at 7.37 pm and they told you that there was a delay due to Saint Valentine's dayTo apologize for the delay, they offered you a little snack with a glass of Prosecco. Two of you accepted.At 8.04 pm you sat down, at 08.07pm the waitress was at your table and at 08.10 pm she sent the order to the kitchen.At 08.17 pm they served you the starter and at 08.37 pm they served you pizzas.At 08.57 pm the waitress asked you for dessert but you told that you were late for the concert, so they told you that you could have come back after the concert to get dessert.But you didn't accept.
We apologize for the delay, it was a particular and busy day, but the restaurant did the best to let you have the service you paid for.Thanks.Regards