Dear Fung Yee chu, thank you for taking the time to write your review, we’re glad that you enjoyed your visit to Pisa and Siena. We understand that everyone's perspective on value can differ, and we respect your opinion. Even though we strive to offer the best possible experience, and so far for this tour we have only received 5-star reviews, we are not so presumptuous as to think we can please everyone.
However, we are honestly surprised to read your claim of 'no bottle of water and not Mercedes car as stated’, since we exclusively use Mercedes vehicles. In fact, your group of 4 people was provided with a fully equipped Mercedes V-Class minivan (7-seater). There is a refrigerator and complimentary water bottles that were greatly appreciated by your group throughout the day. In fact, you even thank the driver.
To conclude, we offered exactly what was promised in the tour description, and you made your choice based on the clear information about the price and what is included.
We hope you consider revising your rating based on the accurate description of the services you received. We value your opinion and would like to ensure that your experience with us matches the high standards we set for our tours.
We remain at your disposal for any clarification.
Best wishes, Prestige Rent staff