This damaged vehicle is driven by our employees. This vehicle is not available to our guests. You submitted this photo to Tripadvisor officials without cropping the photo. If you post the entire photo, it looks like you're sitting on a properly working undamaged atv. that's why you didn't get a refund. Your purpose is inappropriate and unethical. Tripadvisor authorities have found us justified in your complaint. You participated in the tour without any problems, but you play all kinds of games to get a refund.