Dear Sr. This is Paul here. First of all we are sorry that you had a bad experience.
Continuing with your meesage, i got none of the mentioned pictures of any wound, if i had received such pictures i would have answered as you can imagine. I was informed by the captain that you got a scratch on your leg, i was also told that it was not deep as you say and that you were injured because you jumped on the boat and you were also drinking a bit, could this be a reason? In any case i asume that the wound was not that crítical since you did the tour more than a month ago and you are writting now, i guess you had a chance to enjoy the rest of the vacations, otherwise i asume you would have called me or tripadvisor in order to get covered by the insurance.
In any case, i apreciate your review, but i do not apreciate you defaming me or my company, and i would really appreciate you not scarying our customers.
I wish you a nice day and again i am truly sorry for your bad experience and hope you get better.
Best regards,
Paul.