Tour Supplier Comment: Thank you for your feedback! We are very sorry to hear about your unpleasant experience during this tour.
Regarding the time schedule, our trips are planned according to the cruise ship departure time and we may adjust as necessary to find the most optimal time schedule so our customers can enjoy visiting both Bled Lake and Ljubljana and be back on time in Koper. Unfortunately, this is not a small-group tour, as these are very popular destinations. Each client is typically given at least 1 hour of free time in each location as we understand that our guests would like to go to lunch, see the city on their own, or collect some souvenirs.
We would also like to assure you that your guide on the date of your tour is a competent, licensed, travel professional, despite her current status as a student. Also, please rest assured, we have reviewed our vehicles to ensure they are all clean with working air conditioning as we always try to deliver best service possible to our customers.
In addition to this, we have personally contacted the place that serves Bled Crème Cake Kremšnita and discussed the situation about customers who were forced to wait for services and they sincerely apologized for all inconveniences their customers experienced. The place was simply overcrowded and they could not accept any new customers at that time. Our guide did manage to buy some Crème Cake Kremšnita and offered it to the clients on the bus who wanted to try it so we do hope you were still able to get a taste of this treat!
We hope you were still able to enjoy your tour despite the issues you mentioned in your review and wish you happy travels for the future.