Dear Guest,
Thank you for your review. Zakopane is very beautiful place, one of the most visited tourist attraction in Poland. Annually more than 2,800,000 people from all around the world go there to see polish mountain's wilderness. Unfortunately, Zakopane is located over 112 kilometers from Kraków and during the season it usually takes a couple hours to get there.
In the center of Zakopane - the Krupówki - there are plenty of stands and shops where you can get souvenirs, try local food and our polish delicacies or even buy full highlander folk costume. It is a part of tour that usually people likes the most as you can tell from looking at our other reviews.
Our guides always tell guests about the place where they are or where they are going. They often encourage our guests to ask them questions if they are interested in something they might have missed.
We always try to provide the best experience you can get for the lowest possible price. Reviews like this one direct us towards what we should improve. If you ever going to Kraków again, visit us again and maybe you would change your opinion.
Best regards,
Konrad