Dear Ronald,
thank you for expressing your thoughts, I would like to point out that the meeting point is located next to the central station in Milan, which is a very convenient area for everyone to reach, either by train or by public transportation, so it is normal that there is the presence of many buses.
I also inform you that as it is clearly written in the description, there is no tour guide but a tour leader, which is obviously different.
In any case, our tour leaders still give the main explanations about the main attractions and are always available to answer customers' questions.
As for the boats they are directly managed by the official Navigation Company of Lake Como, which in this high season period has not been able to handle the large number of tourists by loading too many passengers on board its boats, as you may well understand this no is the fault of the agency.
We thank you for allowing us to demonstrate the legitimacy of our work.
Sincerely
Davide