Dear Edward,
Thank you very much for taking the time to leave your opinion which is very important to us.
We regret that you did not enjoy the tour in a relaxed manner. This tour to Fatima, Batalha, Nazare and Obidos is a tour with four stops and 8 hours duration. The tour unfolds by assigning 1 hour of visit time to each of these stops and it is the responsibility of the guide to inform the clients that if they want to make a different time management this will have to be done within the announced framework. After talking to our guide we were informed that besides the visit to the Sanctuary your wife decided to attend a mass and do some shopping in the stores. The choice that you made lead to the visit in Fatima lasting 2h30. The guide gave you another 30 minutes of his time, and the tour ended with a duration of 8h30.
Regarding the projection of the guide's voice inside the car, we have a microphone that was not used because the guide thought you could hear him well since you were sitting in the seat right behind the driver. We regret that you had this difficulty in hearing what he was saying. In this situation you just had to inform the guide and he would have certainly turned on the microphone. As for being on the phone, it is our policy not to make calls when we are driving or even when we are conducting the tours at the sites. Sometimes there may be a need to take a call, whereupon the guide always asks the clients' permission to take it. Being able to speak louder had to do with the fact that the call was made through the car's audio system, so the volume you heard was due to the car's speakers.
Despite these setbacks we sincerely hope that the visit was worthwhile. We strongly advise all our customers to choose our full day Fatima tour when the purpose is to go on pilgrimage to Fatima.
Kindest Regards,
Pedro