Hi Lyn
We consider that disappointing and very dishonest from you is trying to be refunded 5min after the tour was over saying that we didn’t show up and you want to be refunded for that.
After speaking with your assigned driver, Luis, he told that he asked you about your expectations and main interest so he could improve and enrich your experience. Beside that, how come he didn’t deliver any information about the city if you were with him the all time and you even had extra time for free? Can you answer that?!
Regarding the guide issue, it’s crystal clear that you will have a driver guide and not a driver & guide, it’s 2 completely different things as a private tour is different from a small group tour as you were expecting the tour to be as you asked the driver if nobody else was coming and if the tour would be just for the 2 of you.
After this we will use your own words and say, “Lyn, you can do better than you did” next time please pay extra attention on what you are booking so you don’t feel unhappy and blame other people from the mistakes that you did.
As before, we thank you for your comment and we will be more then proud to keep your comment on our page so other people can realize what kind of experience they can have with us and learn from your mistake. Thank you so much for that and for your 50€ tip to our driver in recognition of his outstanding service.
Really appreciated