Hi Warren_R,
Thank you for sharing your feedback regarding your recent experience with our Buckingham Palace Entrance Ticket with Royal London Walking Tour, booked through Viator. We appreciate your honesty and value your input as it helps us improve our offerings and better meet our guests' expectations.
We're glad to hear that you enjoyed your visit to Buckingham Palace, as it's indeed a remarkable and iconic attraction in London.
We understand your concerns about the cost and the specific components of the tour. It's important to mention that our tour includes not only a guided walk down the mall but also skip-the-line benefits for entering Buckingham Palace. During peak tourist seasons, tickets to Buckingham Palace can be in high demand and may sell out quickly. Our tour ensures that guests have guaranteed access, which can be a significant advantage, especially during busy times.
Regarding the audio guide, we include it to enhance the visitor's experience by providing informative commentary about the palace's history, art, and significance. However, we acknowledge that some guests may prefer to explore at their own pace.
We also understand your disappointment about not being able to take photos inside Buckingham Palace. The no photography policy is a restriction set by the palace authorities to preserve the historic interiors and artwork. While we don't have control over this policy, we aim to provide guests with an enriching experience by offering insight into the palace's history and significance.
We appreciate your feedback and will use it to continue improving our offerings. If you ever decide to explore London again, we hope you'll consider joining us for a different tour that may better match your preferences.
Warm regards,
Edgar J.
Communications Manager
City Wonders