Hi Lydia_A,
Thank you for providing us with feedback.
We apologise that your experience failed to meet your expectations. Our company strives to provide our customers with the best experience possible. Please know that your experience is not normal, and we have taken steps to ensure that no other customers have the same issue.
We would like to hear from you with any additional questions, comments, or concerns. You can contact us on 0207951777 or email us on Reservations@evanevanstours.co.uk
We would love the chance to make things right with you and hope you choose to give us a second chance.
Sending you our best wishes,
Evan Evans