Dear Michael, thank you very much for your review. We are happy you had a great time with Dave.
It is true we had a bit of miscommunication with the place where we usually go for the Cheese Tasting and we apologise for that. However, Dave, promptly offered to buy some Cheese from the shop and go somewhere else to do the tasting. Here is what Dave mentioned: "So we bought some Alpkäse and Bergkäse, which Michael insisted on paying for and we went to the Matthäuskirche Platz where there was a drinks stand and seating and I bought them Älplerkaffee and we tasted cheese."
Aslo we apologise for the delay in our response but Christmas Holidays are the busiest time of the year for us, so we appreciate your understanding.
We are definitely going to partially refund your tour via Viator and we look forward to welcoming you again with us in Switzerland.