Dear Mazens,
Thank you for taking the time to share your feedback about your journey with us. We're glad to hear that you had an amazing time and that our guide provided an excellent and kind service. Your positive comments mean a lot to us, as we strive to deliver memorable experiences to all our guests.
However, we also understand your concerns about the pricing, and we apologize for any confusion or dissatisfaction regarding the cost of the journey. Our team works hard to ensure that our pricing reflects the value of the experience we provide, including the expertise and personalized service of our guides, as well as the careful planning and attention to detail that goes into crafting each trip.
While there might not have been transportation or other expenses included, please know that the cost of our tours also accounts for various factors such as, support and assistance throughout the journey, and the added convenience of not having to worry about logistical arrangements.
That being said, we truly appreciate your feedback and take it seriously. We are continuously evaluating our pricing structure to ensure it aligns with the overall experience we offer. Your comments will certainly be taken into consideration during this process.
We value each and every guest, and we want to ensure that everyone feels they receive fair value for the investment they make in their travel experiences with us. We sincerely apologize for any disappointment caused by the pricing, and we will do our best to address this concern going forward.
If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer service team. We are always here to listen to our guests and improve our services based on their valuable input.
Once again, thank you for choosing to journey with us, and we hope that despite the pricing concerns, you have wonderful memories of the amazing places you visited and the time spent with our guide.