Dear Pablo. Thank you for your review. It is always very important for us to improve our services.
I am surprised to read that about our guide, who is a sommelier and always has a lot of interesting stories about wine to share.
Concerning lunch, people are free to eat where ever they want, restaurant is not imposed. We always reserve a table in a restaurant (with several choices for different budgets) because it is extremely difficult to find a good place to eat in Tain l'hermitage with no reservation. It is a small town and restaurants are almost always full for lunch. We prefer to book a table to be sure that our guests will be able to eat something. (for your information, shops and wineries/tastings rooms are closed during lunch time).
I am sorry that the restaurant didn't suit you. Most of our guests like it.
Your review is more about the restaurant than about our services.
You visited 3 wineries and didn't write about it.