The original booking was moved to accommodate your party, not for me to gain more clients. At 11.45 other clients were already waiting on the boat and you called to say that you would be late, you were still walking and had a distance to go. Knowing the island well I knew you would be too late. We have to stick to our scheduled times, clients have to be instructed, prepared with life jackets and harnesses prior to flight, in order to depart on the scheduled time. Further sessions follow and it is impossible to delay. It is not fair to expect other clients to wait unnecessarily. I'm sorry you feel we were unfair. We always do our utmost for a good, safe service. Our reviews reflect this.