Dear Customer,
We appreciate you sharing your experience with us. We sincerely apologize for the inconveniences you encountered during the tour, and we understand your frustration regarding the seating arrangements.
Customer comfort is a top priority for us, and we regret that we couldn't offer the option to choose or assign specific seats during the tour in the van. At times, due to logistical constraints and vehicle capacity, providing preferred seating may not always be possible.
We understand how being the last to board the bus may have affected your experience, and we apologize for any discomfort it caused. Your feedback will be carefully considered as we assess how to improve the boarding process and ensure a more pleasant and equitable experience for all passengers on future tours.
Regarding the guide, it is unfortunate that they did not meet your expectations. Our aim is to have well-trained and courteous guides who provide enriching experiences for all participants. We will review our training processes to ensure that our guides are better equipped to meet the needs of our customers.
The distribution of time during the tour is crucial to providing a balanced and satisfying experience. We regret that you felt too much time was spent at one destination and too little at another. Your input will be taken into account as we improve our itinerary to achieve a more equitable distribution of time among the different points of interest.
Regarding the return schedule, we understand the importance of adhering to agreed-upon times so that our customers can plan their activities accordingly. We apologize for the delay in the return and for dropping you off several blocks away from your hotel. We will review our procedures to ensure that return times are more precise and adhered to at the agreed-upon location.
We sincerely appreciate your feedback and patience. Customer feedback is highly valuable to us, and we take each comment seriously as we strive to enhance our services. We hope for the opportunity to provide you with a more positive experience in the future, offering a more enjoyable and satisfying tour.
If there is anything we can assist with or if you wish to discuss your experience further, please do not hesitate to contact us.
Best regards,
Viewmextours.