First of all you did not take the tour because you were unable to find us. The tour guide send you messages, called you several times and she even called out your last name along the line to find you. You then wrote us saying you were on time and that you could not find the yellow bag. The guide was there, with the rest of the visitors, we sent you the proof the tour took place, she can't hold on the tour because there is a reservation timing that needs to be respected. So she did her best to try to get in contact with you. We are very professional and we have never scammed anybody. In fact you were fully refunded. On your confirmation paper, You also have a phone number you can call in case of no finding and you did not call the tour guide. There are many agencies coming with visitors so ticket office really does not know them all. It could be any agency. You were probably in the wrong monument, maybe you didn't come or you were just late. You wrote this review without experiencing the visit and before being refunded since it takes a few days. parisintour