Hello Robert_R,
Thank you for providing feedback on your experience with our Eiffel Tower Climbing Experience with Guide and Optional Summit Upgrade. We apologize for any inconvenience you may have experienced during your tour.
We understand your frustration with the wait time and ticket purchasing process. Our goal is to provide a seamless experience for our guests, and we apologize for any delays you may have encountered. We will review the ticket purchasing process and timing to ensure a smoother experience for future guests.
Regarding the summit access, we apologize for any confusion. As an authorized tour operator, we purchase tickets for our guests in advance to secure their access to the Eiffel Tower. However, due to limited availability, there may be instances where summit access is not available at the time of ticket purchase. We understand this can be disappointing and will work on providing clearer communication about the summit access during the booking process.
We apologize if you felt the guided portion of the tour was not as comprehensive as you had expected. Our guides are trained to provide informative and engaging commentary during the tour, and we will work on ensuring that all our guests receive a high-quality guided experience throughout the entire tour.
We value your feedback and will use it to make necessary improvements to our tours and services. We apologize for any disappointment you may have felt and hope to have the opportunity to welcome you on one of our tours again in the future.
If you have any further questions or concerns, please do not hesitate to contact our customer service team directly.
Thank you for choosing our tour, and we apologize for any inconvenience you may have experienced.
Best regards,
Edgar J.
Communications Manager
City Wonders