Dear Brett_T,
We apologize for the inconvenience and disappointment you experienced during your visit. We appreciate your honest review, as it helps us identify areas for improvement and deliver better experiences for our guests.
We sincerely apologize for the confusion and lack of notice regarding the cancellation of your initial Thursday tour. We understand the frustration this must have caused, and we deeply regret any inconvenience you experienced. We have taken note of your feedback and will review our communication and notification processes to ensure such situations are avoided in the future.
We appreciate your acknowledgment of the tour guide's efforts and your positive experience within the Louvre itself. However, we understand that the overall experience fell short of your expectations, and we apologize for not meeting your needs during your visit.
We value your feedback and take it seriously. We would like to make it right and regain your trust. Please contact our customer service department at feedback@walks.org, and we will be more than happy to discuss compensation options or find a suitable solution to address your concerns.
Best regards,
Julia