Dear Jennie. I am sorry for the inconvenience that I have caused you, but please allow me to tell the story from my side as well. When I called you, I was on my way to come to you with a serious delay of 35 minutes. I understand that this is a serious delay. I have apologised sincerely about it and I have felt and still feel very sorry. You mentioned to me that this cannot be possible as you have had another booking later. I have kindly asked you to reschedule but you have kindly told me that you prefer to be refunded. You didn't show me any annoyance at that time. As I understood that you didn't have any will to reschedule and although I was on my way, I respected your will and I did the refund immediately. I also offered you the alternative to rebook with discount. Only to defend myself to future clients I want to let them know that in 30% of my sessions, the clients come with at least 20 minutes delay! As there are many reasons in a big city that someone can be in delay. Although this affects my schedule, I always compensate this delay giving them a full session respecting the fact that they come all the way to Paris from their countries, to enjoy this service. I am very much forgiving and flexible as a professional as my priority and my character is to give to people my best . Yes, I admit that in your case this worked the other way around. It was my mistake. I was the one in delay. And I am really sorry about it. I certainly understand the issue. And fortunately is not something that happens often from my side. Actually it may have happened three times that last 11 years that I do this service. But it can happen to anyone. No matter how much annoying this can be. It is not something that people do on purpose and especially when there is a professional cost. I was hoping for your understanding and flexibility that will have given you a wonderful experience, wonderful memories and photos. I am sorry once more that it didn't work out for both of us. I wish you all the best.