Dear customer, we are extremely sorry to hear about your negative experience with our private transfer service. We completely understand your frustration and disappointment with the driver not showing up, and we sincerely apologize for the inconvenience this has caused you.
We have already provided you full refund.
Your feedback is valuable to us, and we take these matters very seriously. We assure you that this is not indicative of the level of service we aim to provide to our customers. We are investigating this issue to ensure that it does not happen again in the future.
We would like to make things right for you, and if there is anything we can do to regain your trust, please do not hesitate to reach out to our customer service team directly. Your satisfaction is important to us, and we would appreciate the opportunity to address your concerns and make amends.