Dear customer
Thank you for bringing the issues you faced during your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered throughout your time with us. It is disheartening to hear that we did not meet your expectations, and we would like to make it right.
In light of the circumstances and the fact that you had to walk to your hotel in the rain, we have already provided you a full refund for your negative experience.
Once again, please accept our sincere apologies for the inconveniences you encountered during your journey. We truly value your feedback, as it helps us identify areas for improvement and ensure our guests' satisfaction. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know.
We hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable experience in the future.
Best regards,
Angela