Bonjour Ryan,
As you know 2022 was a recovery year for us all in the Tourism Industry. We are really sorry we had to cancel your tour on a very last minute notice. Like most companies in our business, Human resources has been quite difficult to handle especially when having Drivers or Drivers/Guides who are reporting sick very last minute. Unfortunately for you, we had to cancel your tour, but fortunately for your health, we have enforced a strict COVID-19 screening on all of our staff which led us to cancel your trip. As far as the charge on your credit card, please note that we never had your money and if you have to claim money from someone you should deal directly with VIATOR whom you paid when reserving the tour. We are sorry to hear that you had to waste time on the phone to prove things when we did everything in the first place to ask VIATOR to provide you with a full refund. As far as the "Not a good company" is concerned, are you talking about "VIATOR" who took time to process the refund to your credit card, or about us "Paris TRIP", though we made sure not to provide a service with a Driver/Guide tested positive to COVID19?
You might want to think twice about it and I am sure you know we meant well when taking the decision to cancel. Thank you very much for giving us the opportunity to tell others how much we care about their health. Arnaud