Good afternoon Tristain,
Thank you for your review. We apologise for any confusion.
I just had a look myself, and on our tour page on the Viator website, it does have explicit information outlining that it is "Lunch - 1 Choice off the lunch menu," and "Light refreshments - Choice of a schooner of Great Northern, glass of house wine or soft drink." This information is at the bottom of the page if you scroll down.
While we believe that the lunch is terrific value, we have certainly taken on board your concerns regarding the quality of your meals and have passed this feedback on to our kitchen team. We often receive great feedback on the meals that we provide.
We have never heard of Viator adding on an exorbitant fee before. We would encourage you to reach out to us directly for us to look into this for you.
While our tour does include equipment hire from Keppel Dive, they are a separate business to Keppel Konnections. We have forwarded your feedback on to them.
Kind regards,
Rachel