When you book a tour, you must check well the policies. It clearly says "Minimum 2 passengers in shared service" Was only you on this tour, right? We have notified you 24 hours before as our policies say. We offer free hotel pick-up and drop-off only in Quito. Your hotel is located 1 hour away from the city ( Tababela - near to the airport) we offer to pick up and drop off from there, only with an extra charge of $50 total. It is not our fault that you do not check well the cancellation policies that are exposed in Viator.