Dear Tammy_M,
Thank you for sharing your experience, and we apologize for the inconvenience you and your group faced due to the change in your cruise ship's docking location.
Our pick-up time window is set at 30 minutes to accommodate unforeseen delays. However, it appears that in this particular situation, your cruise ship's location was changed while you were at sea, leading to a miscommunication regarding the pick-up location and time.
In such cases, we recommend checking with your travel insurance provider or contacting your credit card company, as they may offer coverage for unforeseen circumstances like this. They might be able to assist you in recovering any losses incurred.
If you require any further assistance or have additional questions, please do not hesitate to reach out to us at info@bustravel.is. We are here to help.
We appreciate your understanding of this situation, and we hope you can make the most of your future travels.
Warm regards,
Andrius