Dear Lorna_D,
Thank you for sharing your feedback about your recent Northern Lights Bus Tour from Reykjavik. We appreciate your input and are sorry to hear about your disappointment with the tour.
The Northern Lights are a natural phenomenon, and sightings can vary depending on factors like weather conditions and solar activity. We understand that waiting for a few hours without a sighting can be disappointing.
Regarding the decision to return to the hotel, our tours are typically operated within a specified duration, and sometimes, adjustments are made based on the likelihood of Northern Lights sightings. We apologize for any inconvenience caused during the drop-off, especially if it involved a lengthy walk through construction areas.
Your request for a refund and concerns about the service are important to us. To assist you further and investigate this matter thoroughly, we kindly ask you to contact us at info@bustravel.is with your booking details. Our team will review your case and work towards a satisfactory resolution.
Once again, we apologize for any inconvenience you experienced during the tour, and we appreciate your feedback as it helps us improve our services.
Warm regards,
Andrius