Dear Qian_L,
Thank you for sharing your experience with us regarding the Northern Lights Small-Group Tour.
We sincerely regret the challenges you encountered during your tour experience. Your feedback is incredibly valuable to us, and we're sorry for any inconvenience caused by the absence of hot drinks and the delay in the tour itinerary.
It's disappointing to hear about the difficulties you faced with the bus getting stuck on the ice and the subsequent change in plans. We understand how frustrating this must have been, especially considering the conditions and the anticipation for the tour.
Regarding the viewing conditions, we strive to provide optimal opportunities to witness the Northern Lights. However, we recognize that natural phenomena can be unpredictable, and visibility may vary.
Your feedback helps us to identify areas for improvement, and we appreciate you bringing these issues to our attention. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly at info@bustravel.is.
Thank you for sharing your feedback with us, and we apologize for any disappointment or inconvenience you experienced during the tour.
Kind regards,
Andrius