Hello dear Rhod, thank you for your feedback but we are very disappointed as your tour survey rating was excellent and with an amazing score on excellent and we can not understand the low rating here....
First of all we want to mention that the tour itinerary you booked through Viator platform clearly mentions that you attend a mountain Safari Tour in East-west Rhodes, the routing and also the points of interest. So mentioning that you didn't went on archaeological sites, chapels and heritage buildings or you didn't saw what you wished for it's a bit weird and conflicting with the tour description that you booked.... Maybe you are confusing our tour with something else and you gave a wrong evaluation???
Just to clarify:
1) You attended a mountain safari, so forests, mountains, off-road routes, dense vegetation, trees (woods as you mention) and historical site in the forest are what you should expect... If you wanted a heritage or archaeological sites tours you could book one and A Rhodes Back-country safari tour...
2) Our tour itinerary is very well structured and planned with photo stops, panoramic view of the island from above stops on specific times and lunch, as the pick up and drop off was... The tour you booked it had a specific time duration, schedule and points of interest. So yes before you book you should have read all these informations and be familiar with what tour you attend...
3) The tour you booked is a semiprivate (up to 5 guests in each vehicle) group participation tour, with escort and lunch included, so the price is representative on group size, level of difficulty to approach these areas, uniqueness of terrain, escorts service and kind of vehicle used. I don't even mention that the specific day you were alone in the car so we speak for a private tour... Additionally a private tour around the island, with escort and lunch included it would definitely not costing 190€...
4) If you couldn't understand your escort why you shouldn't ask him to explain better what he says but on the contrary you mention he was interesting and knowledgable in your questionaire... Again these complaint does not match with your ratings and i also have as a proof of evidence your customer satisfaction survey form of that day... Maybe again you are confused....
Moreover what we can not understand is why you booked a backcountry mountain safari tour if what we offer does not meet your requirements???
We are very happy that you expressed your experience here but also very confused as we have your tour customer satisfaction survey excellent and sad that your review is average due to the cause you booked a tour that was not what you wanted it.... We strongly recommend and advise you next time you want to book a tour to read carefully the itinerary first and then book. Your review is not accurate and insults our services, so please correct it because it may be misleading for other guests.
Thank you and we are always at your disposal for any further details.