Dear Vicky_S,
thank you for taking the time to rate us and to make us aware of some weak points in our excursion. We will look into the issue on how to give more information before the start of the tour.
However, as you were already in contact with us , in regard to your hotel transfer, any question you had could have been placed at any time, before the excursion.
Now, about the departure from Symi, as actually we spoke on the phone that day, when you were asked on who informed you about the departure, you answered that your husband overheard somebody saying it. When our passengers leave the boat, they pass a big ship clock, showing the exact departure time, for every harbor, and guests are advised to check same clock before disembarkation. Our staff is also present on the boat, during the entire trip, and they could have been asked. Just to mention that no other passengers missed the boat that day.
We do apologize for the delay in answering your message, that is an inexcusable oversight from our part, and we will try to find different ways to optimize customer communication with our members of staff.
Rating us for the lack of shade on the island or prices , on which we have no influence whatsoever seems a bit unfair. We are always open to productive criticism, but maybe next time you should reconsider not to travel in summer, as we cannot be held responsible for the heat on the island, in the middle of the Greek summer.
Wishing you all the best!