Dear Amy,
Thank you for providing your feedback regarding your recent street food tour experience. We're truly sorry to hear that the tour did not meet your expectations and that you encountered some challenges during the experience.
Please know that we always strive to choose the most professional and qualified guides to lead our tours, and we sincerely apologize if you felt that the execution of the tour fell short of this standard. Additionally, we carefully review and plan the itinerary to ensure that it exceeds the expectations of our guests.
Regarding the availability of restrooms and water at some of the stops, we apologize for any inconvenience this may have caused. Unfortunately, we are unable to control this aspect of the tour; however, we always do our best to make the tour comfortable for all participants.
We understand your concerns about seating arrangements, and we did our best to create an itinerary that showcases the city's culinary scene to the fullest. However, we apologize if this aspect of the tour did not meet your expectations.
We appreciate your feedback and would like to discuss your experience further to find the best solution. Could you please reach out to us at feedback@walks.org so that we can chat and address any further concerns you may have?
Once again, we apologize for any disappointment caused, and we appreciate your understanding.
Best regards,
Sasha
Walks and Devour Tours