Dear Ana,
As the owner of this business, I appreciate your sharing your honest perception of your experience in this review.
In life, we cannot make many wishes come true, but in this case it is possible.
You wished for your money back?
Your wish is granted.
You will get it immediately.
Please contact me at 805 905 9019 and I will refund your money either through the Viator site if possible, or Venmo.
Talking with you on the phone will enable me to hear about your experience and understand why this happened.
Additionally, I was not your tour guide that night.
Along with refunding your money, I would like to offer you a private guided ghost tour with me the next time you are in Santa Barbara.
Again, my sincere apologies.
Julie Ann Brown
Founder and Owner of Santa Barbara Ghost Tours