Thanks for your honest review about our guides and their enthusiasm and love for the wild life. We try to keep that same level with all our guides.
The ferry tickets are actually just and extra favor we try to help our guests with to try to help them save money as much as possible. Being a operation with a small staff it is actually really difficult for us to do this as the tickets are only valid for a few days, so we need to constantly monitor the requests so we can do them close to the tour date. We do have a lot of other logistics to deal with so sometimes the extra favors get put to one side. Therefore, we mainly offer them to bigger groups that are easier to keep track of. That is probably why your request slipped through the cracks. This in no way means you were any less valuable to us as we try to show ALL our guests the same attention. We do truly offer our sincerest apologies for this and hope you understand our side.