Thank you for your feedback. We apologize you did not enjoy your tour experience. We would like to mention that as per the tour description, this tour does start promptly at 7:00PM. Unfortunately, our guide had not been able to find you at the entrance at this time - this may be due to your earlier arrival if you were moving around quite a bit searching for her. We understand this caused your tour to start a few minutes after the start time. This tour is 4 hours, start to finish, and conducted with visits to select bars, at the end of the entertainment district tour experience. One complimentary beer is included in this tour as per the tour description, though the complimentary beverage does excludes international beers or sprits. The tour generally visits two to three bars, at one of which you requested to stop for a meal. Although this is not typically provided, you were the only tour participants and therefore the guide accommodated your request. Once again, we're sorry this experience did not meet your expectations but we thank you for your feedback for improvement and appreciate your patronage.