Dear Valued Customer,
We appreciate your feedback on the recent experience you had with our Venice Art Walking Tour with Traditional Spritz and Gondola Ride. We are glad to hear that you loved the drinks, snacks and the gondola ride and all the explanation of the most important landmarks, although we are sorry that some aspects of the experience didn't meet your expectations.
We apologize for that other guest were challenging, unfortunatly we can't decide over other people's behaviour. But we belive the best in people and hope that everyone tries to be respectful to each other so everyone can enjoy this beautiful tour of Venice.
We understand that there might have been a linguistic misinterpretation of the name of the tour, but the term "Art" is meant to describe all the beautiful culture of Venice. The tour is a wonderful introduction to the art, the history, and the amazing local food & wine scene at once. We believe this information might have been conveyed to you in greater detail during the tour.
The tour is not an art tour where you go inside galleries or museums. As described you have a walking tour through Venice most important landmarks like the St. Mark’s Square, the iconic Rialto Bridge and the Grand Canal. This information is indeed clearly communicated in the activity specifics on the booking portal. We encourage all our guests to carefully review the details of what they are booking to avoid any misunderstandings that could impact their perception of the tour's quality.
Your feedback is valuable to us as we continually strive to improve our offerings. We hope you'll give us another chance to provide you with an even better experience in the future. Thank you for choosing our Venice Walking Tour with Traditional Spritz and Gondola Ride
Kind regards,
Florencetown - Towns of Italy Customer Care Team