Thank you for sharing your experience with us. We're glad to hear that you enjoyed the informative tour guide and viewing St. Mark's Basilica. However, we apologize that the length of the tour did not meet your expectations.
We would like to clarify that the maximum amount of time allowed inside St. Mark's Basilica is indeed 20 minutes, as set by the Church Authority. To make the most of this time, our tour guides provide detailed information outside of the basilica before entering, and then guide guests through the most significant areas of the basilica to ensure they see as much as possible within the time limit.
Regarding Doge's Palace, we understand that it is a significant attraction, and the time stamps on the tickets indicate a two-hour visit inside the palace. Our guides aim to provide a comprehensive tour of the palace, and as such, the duration of the tour can take up to two hours.
We appreciate your feedback and hope that this clarification helps explain the structure of our tours. We understand that our guests have different preferences and expectations, and we will continue to strive to provide an informative and enjoyable experience for all of our guests.
Thank you for choosing our tour service, and we hope to welcome you back soon.