Dear Denise_,
Thank you for sharing your experience on our Venice Tour.
We apologize for the inconvenience you experienced with the meeting location and the missed tour.
We understand how frustrating it can be to miss a tour due to confusion around the meeting location.
We would like to kindly inform you that the meeting point location was provided in the voucher you received upon booking your tour.
We strive to make this information as clear as possible, but we understand that sometimes details can be missed.
Our team will take your feedback into consideration to see if we can improve the information provided on our meeting points.
We do our best to accommodate our customers' requests, but there are times when it is beyond our control, especially when the tour is in high demand.
We would like to clarify that missed tours cannot be refunded as we have already purchased tickets for the venues, and this cost cannot be recovered.
We apologize for any inconvenience caused by this issue.
We appreciate your kind words about our agents and their efforts to help you.
We would like to assure you that our guides do their best to maintain communication with the guests during the tour, but there may be instances where it is necessary for them to have their phones off.
If you have any additional feedback or concerns, please do not hesitate to contact us at feedback@walks.org.
Once again, we are sorry for any inconvenience caused and hope that you will consider booking with us again in the future.
Best regards,
Jhonas.