Dear Elena, first of all, thanks for your review and for bringing your experience to our attention.
We’re so sorry to read that our tour did not match your expectations. We’re normally known for our exceptional attention to details and to our customers, and we regret that we missed the mark with you.
We would like to point out that our Venice Ghost Tour covers sites of the city that are usually not included in a regular Evening Walking Tour, plus, could be that you expected dark stories of crimes and deaths, while our tour offers a more mysterious and melancholic side of the city.
Anyway, we will use your feedback to make us better and to ensure the best experience to all our future guests.
We hope to welcome you in Italy again to ensure you a 5-star tour!