It's a pity that what you write is not true. Now the instructions are very clear and precise. It's not my fault you were in traffic and they took you to the wrong place. You called before 2:00 p.m. to say you were delayed for 5 minutes. The ship and the rest of the passengers waited for you until 2:06 p.m., then it left without you being there. We were waiting for you to come at 3 p.m., but you weren't there even then. At 15:11 I offered you a cruise for the next day at 12:00, but you didn't even bother to reply. You asked for a refund and of course I refused because I incurred the costs twice while waiting for you. If you wanted this trip so much, you should have come to the right place and not lie publicly that you were there. Personally, I was the coordinator that day and you can't tell me that you were on a cruise and that you were refused tickets. You had to carefully compare the location I sent you and the place where you really were. You just skipped the cruise thinking that they would refund the costs anyway. We are very open to guests, but we do not tolerate lies. And more than once, at the guests' request, we refunded the cost of tickets