We sincerely apologize for the unacceptable experience you encountered with our airport pickup service in Warsaw. Waiting for over an hour and fifteen minutes without any sign of our drivers and the inability to reach us via phone is completely unacceptable.
Your frustration is completely understandable. Having to resort to alternative transportation is far from the experience we strive to provide our customers. Please accept our deepest apologies for the inconvenience caused. Rest assured, we are actively investigating this matter to prevent such failures from happening in the future.