Dear clients, thank You very much for Your review. Your feedback is very important for us as we constantly try to improve our experiences. It is shame to hear that You were disappointed to some extent.
Warsaw city tour, that You have chosen is partly on foot and partly with transport, as it is stated in the description. Thanks to that our clients could experience the restricted area from traffic such as Old Town (UNESCO heritage site) and on the other hand using a car, hop between main attractions such as Lazienki Royal Park and the city center.
As You stayed at the Raffles Hotel which is located within a restricted area and by the Royal Route, pedestrian promenade is not allowed to use cars over there, especially on weekends.
Once our guide realised that You are not prepared for longer walks, She modified a program with less walking and more sitting in a shadow telling about monuments, places and Warsaw history. She also advised to take a taxi, so You could have got closer to the interesting places, where the cars have no access.
As You mentioned in the review one of the participant, had a disability. If we knew that in advance, we would contact You and propose some solutions and modifications in the itinerary.
So far we have served many clients successfully and we always try to fit the itinerary to the age, experience and walking ability.
Hope You will book again with Viator.