Dear We are not Viator. You booked a guaranteed departure tour so that you can feel confident that we will not cancel a tour on you and do our best however Mother Nature didn't favor that night. As promised we guaranteed this tour and We operated this tour, our driver and guide did their best, and the other 10 Guests all went home happy as they enjoyed the tour, other than the nature was not in our favor this night. You could have asked for the change of date however you didn't because you wanted to at least give it a try we guess? And it is a positive and good thing you went out and tried as we did? because when you try that's when there is a chance, without trying there is no chance. We hope you might have seen a good aurora on a various night and if not then we do not want to discourage you and suggest to please do not give up and go for more Northern Lights tours with any operator or any part of the world. All you need is clear skies and no light pollution that's all. We wish you the best of Northern Lights in the future. Please note Northern Lights are always there, just need clear skies however sometimes the skies don't clear up, so don't give up. Thank you so much for your review hope you enjoyed the tour as the cost was for the tour and only to facilitate you to see the Northern Lights (We cannot put a cost to Northern Lights or don't sell northern lights), nature is free of cost for everyone to feel experience and enjoy) however, Mother Nature was not in favor this night. You may book again if you wish and we will be very happy to provide another great tour. Once again thank you so much for your review. We thank all of you, for "over 213 good reviews" Although we didn't respond to every good review however we feel we must respond to this review as we do not want this guest to give up on Northern Lights, its nature it happens sometimes. However, Nothern Lights are real, seeing is believing, go out to see the Northern Lights! Cheers :)