Emanuel Mallol,
Thank you for sharing your feedback.
While we always appreciate hearing from our clients, there are some aspects of your review we must address and clarify.
The tour you embarked on is one of our most extensive private day-trips, covering over 650 km to immerse clients in the beauty of Rovinj, Pula, and Motovun, all within a span of 12+ hours. This carefully curated experience offers a private professional guide, professional driver, and the luxury of being transported in a premium Mercedes V-Class minivan.
In Europe, particularly in a destination as sought-after as Croatia, this level of personalization and quality has its value.
In the context of European standards and especially for private tours, our rates are aligned with the top-notch, bespoke services we guarantee.
It's also poignant to point out that, despite your commendation of our guide Ivana and driver Kruno as "excellent", there was no gratuity extended to them.
Your perspective is valuable to us, but we stand by the belief that our offerings are priced appropriately for the high-quality European standard, private tour experiences we deliver.
Furthermore, over the 6 years we've been in business, we've garnered over 500 5-star reviews, one 4-star review, and now one 3-star review from you. This record speaks volumes about our consistent delivery of high-quality experiences. Your review stands as an outlier, indicating that perhaps this trip wasn't the right fit for you. It also raises a valid question: if you believed the tour was too expensive for Your pocket, why was it booked in the first place?
Kind regards,
Aleksandar